Return & Refund Policy

1. Eligible Returns

We accept returns only for items that are damaged, defective, or incorrectly shipped. If you receive a product that does not meet these criteria, we are unable to process a return.

2. Return Window

You must report any damaged, defective, or wrong items within 7 days of delivery. Returns reported after this period cannot be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, opened CGM sensors cannot be returned. Only unopened, sealed sensor packages are eligible for return under the conditions outlined above.

4. Refund Timeline

Once we receive and verify your returned item, your refund will be processed within 7–10 business days. The refund will be credited to your original payment method.

5. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

6. Order Cancellations

You may cancel your order within 24 hours of purchase. After this window, the order will be processed for dispatch and cancellation may not be possible.

7. Contact Us

For any return, refund, or cancellation queries, please reach out to our support team:

Email: info@glucorxcgm.in

We aim to respond to all queries within 1 business day.